Terms & Conditions

Last updated: 07-OCT-2025

1. Supplier Identification

This website (https://a-i-bioprocessing-limited.odoo.com/) is operated by A-I Bioprocessing Limited, a company registered in England and Wales (Company No. 16497962).

Registered office: 15 Ancell Road, Stony Stratford, Milton Keynes, England, MK11 1DP.

VAT number: 496686809.

2. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.

3. Use of the Website

You must be at least 18 years old to use this website.
You agree not to use the website for any unlawful purpose or in any way that may harm A-I Bioprocessing Limited or its users.
We reserve the right to suspend or terminate your access if you breach these terms.

4. Products & Services

All product descriptions and prices are subject to change without notice.
We reserve the right to refuse or cancel orders at our discretion.
Orders are subject to acceptance and availability.
Services are arranged mutually based on the availabilities of all parties.
Services are invoiced upon completion of the work and subject to a signed service report upon satisfactory completion; unless this is not returned within 3 working days. In which case, an invoice will be raised in the services are deemed complete.

5. Payment Terms

Payment terms will be specified at checkout or in your invoice.
All prices are in your transaction currency of choice [GBP (£)/EUR (€)/USD ($)] and exclude VAT (TAX 20%) unless stated otherwise.
Proforma Payment terms mean payment must be made in full before goods are ordered and dispatched unless otherwise agreed on your initial signed order or a different payment term agreed upon.

6. Delivery

Delivery times are estimates only and not guaranteed.
Risk passes to you upon delivery or if non-UK sale based on incoterm declared on your order confirmation.
You are responsible for any import duties or taxes outside the UK.

7. Returns & Refunds

Please refer to our Returns Policy below for details on returns, refunds, and cancellations.
Faulty or damaged goods must be reported within 7 days of receipt.

8. Warranty

Please refer to our Warranty Policy below for details on the products and services we offer.

9. Intellectual Property

All content on this website (text, images, logos, software) is the property of A-I Bioprocessing Limited or its licensors.
You may not copy, reproduce, or use any content without our written permission.

10. User Accounts

You are responsible for maintaining the confidentiality of your account and password.
You must notify us immediately of any unauthorised use of your account.

11. Third-Party Links

This website may contain links to third-party sites. We are not responsible for their content or practices.

12. Limitation of Liability

To the fullest extent permitted by law, A-I Bioprocessing Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or our products/services.
Our total liability to you for any claim shall not exceed the amount paid by you for the relevant goods or services.

13. Indemnity

You agree to indemnify and hold harmless A-I Bioprocessing Limited, its directors, employees, and affiliates from any claims, damages, or expenses arising from your use of the website or breach of these terms.

14. Privacy & Cookies

Please see our Privacy Policy below and Cookie Policy on website opening cookie bar for information on how we collect and use your data.

15. Force Majeure

A-I Bioprocessing Limited shall not be liable for any failure or delay in performing its obligations under these Terms & Conditions if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to:

Acts of God (such as flood, fire, earthquake, or other natural disaster)
Epidemic or pandemic
War, terrorism, civil unrest, or acts of government
Strikes, lockouts, or other industrial disputes
Failure of suppliers, subcontractors, or carriers
Power failure, internet or telecommunications outages

If a Force Majeure event occurs:

Notification: We will notify you as soon as reasonably possible.
Suspension: Our obligations will be suspended for the duration of the event.
Mitigation: We will take reasonable steps to minimize the impact and resume performance as soon as possible.
Termination: If the event continues for more than 60 days, either party may terminate the affected order or contract by written notice, without liability (except for obligations already incurred).

16. Changes to Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page and are effective immediately.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

18. Contact Us

For questions about these Terms & Conditions, please contact:

Email: alan.irvine@aibioprocessing.onmicrosoft.com

Phone: +447783341220

Address: 15 Ancell Road, Stony Stratford, Milton Keynes, MK11 1DP

Returns Policy

Last updated: 10-OCT-2025

1. Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If goods are faulty, not as described, or unfit for purpose, you are entitled to a full refund, repair, or replacement.

2. Change of Mind (Cooling-Off Period)

If you purchase as a consumer (not a business), you have the right to cancel your order within 14 days of receiving your goods, for any reason.
To exercise this right, notify us in writing (email or contact form) within 14 days of delivery.
You then have a further 14 days to return the goods to us.
Goods must be unused, in original packaging, and in a resalable condition.
Some items are excluded from this right (see Section 6).

3. Returns Process

To return an item:

Contact us with your order number and reason for return.
We will provide you with a Return Merchandise Authorisation (RMA) and instructions.
Pack the item securely, including all original packaging, manuals, and accessories.
Return the item to the address provided, quoting your RMA.

4. Return Shipping Costs

If the item is faulty, damaged, or not as described, we will cover the cost of return shipping.
If you are returning an item due to a change of mind, you are responsible for return shipping costs.

5. Refunds & Exchanges

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 14 days of receipt of the returned goods.
Exchanges are subject to product availability. If an exchange is not possible, a refund will be issued.

6. Exclusions

The following items cannot be returned unless faulty:

Custom-made or personalised items
Perishable goods (e.g., reagents with expiry dates)
Items that have been opened, used, or are not in a resalable condition
Sealed items (e.g., sterile equipment) that have been unsealed after delivery
Service line items

7. Faulty or Damaged Goods

Please inspect your order upon delivery and contact us within 7 days if any item is faulty or damaged.
We may require photographic evidence of the damage or fault.
We will arrange for collection or provide instructions for return at our expense.

8. Business Customers (B2B)

Returns for business customers are at our discretion unless goods are faulty or not as described.
Please contact your account manager or our customer service team to discuss any issues.

9. Cancellation Policy

For excluded items that cannot be resold, we reserve the right to charge a cancellation fee of up to 100% of your unreceived items.
If a service engineer attends an agreed upon site visit and cannot perform the work remit, we reserve the right to invoice in full or partial for our time and expense spent at our discretion. Another quote, order and invoice for a return visit would have to be re-arranged.

10. How to Contact Us

For all returns, please contact:

Email: alan.irvine@aibioprocessing.onmicrosoft.com

Phone: +447783341220

Address: 15 Ancell Road, Stony Stratford, Milton Keynes, MK11 1DP

Warranty Policy

Last updated: 10-OCT-2025

1. Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and related UK/EU legislation. All goods supplied must be as described, of satisfactory quality, and fit for purpose.

2. Standard Warranty

Coverage: All products supplied by A-I Bioprocessing Limited are warranted to be free from defects in materials and workmanship under normal use for a period of 9 months from the date of delivery, unless otherwise stated in writing.
Scope: This warranty covers repair or replacement (at our discretion) of defective products. If repair or replacement is not possible, a refund may be offered.
Start Date: The warranty period begins on the date of delivery to the original purchaser.

3. Exclusions

This warranty does not cover:

Damage caused by misuse, improper installation, neglect, accident, or unauthorised modification/repair.
Consumable items (e.g., filters, reagents) or parts subject to normal wear and tear.
Products used outside their intended application or specification.
Products with removed or altered serial numbers or identification labels.
Custom-made or personalised items, unless faulty on delivery.
Service line items.

4. Making a Warranty Claim

To make a claim:

Notify us in writing within the warranty period to reject the goods or services provided, providing proof of purchase, product details, and a description of the defect.
We may request additional information or evidence (e.g., photos, batch/serial numbers).
If required, return the product to us following our instructions. Do not return goods without prior authorisation.
We will inspect the product and, if the claim is valid, arrange repair, replacement, or refund.

5. Return Shipping

If the product is found to be defective under warranty, we will cover reasonable return shipping costs.
If the product is not found to be defective or is outside warranty, you are responsible for all shipping costs.

6. Limitation of Liability

Our liability is limited to the repair, replacement, or refund of the defective product.
We are not liable for any indirect, incidental, or consequential loss or damage arising from use of the product, except as required by law.

7. Extended or Manufacturer Warranties

Some products may carry additional manufacturer warranties. Where applicable, details will be provided with the product or on request.
Extended warranties may be available for certain purchases; please contact us for details.

8. Business Customers (B2B)

For business customers, warranty claims are subject to our standard terms and conditions and may be limited or excluded for certain products or applications.
Please refer to your contract or contact your account manager for details.

9. Governing Law

This warranty policy is governed by the laws of England and Wales.

10. Contact

For all warranty enquiries or claims, contact:

Email: alan.irvine@aibioprocessing.onmicrosoft.com

Phone: +447783341220

Address: 15 Ancell Road, Stony Stratford, Milton Keynes, MK11 1DP

Privacy Policy

Last updated: 23-SEP-2025

1. Who We Are

A-I Bioprocessing Limited

Registered office: 15 Ancell Road, Stony Stratford, Milton Keynes, MK11 1DP, UK

Company number: 16497962

Contact: info@a-i-bioprocessing-limited.odoo.com

2. What Data We Collect

We may collect and process the following personal data:

Name, company, job title
Contact details (email, phone, address)
Account login details (if you register)
Order and payment information
Technical data (IP address, browser type, device info)
Usage data (pages visited, actions on the site)
Any information you provide via forms or correspondence

3. How We Use Your Data

We use your data to:

Process and fulfil orders
Provide customer support
Manage your account
Send service communications (order updates, invoices)
Send marketing communications (with your consent)
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following bases:

Contractual necessity (to fulfil your orders)
Legal obligation (e.g., tax, accounting)
Legitimate interests (business operations, site security)
Consent (for marketing communications)

5. Sharing Your Data

We may share your data with:

Payment processors and delivery partners
IT and website service providers (including Odoo)
Legal and regulatory authorities if required
No data is sold to third parties

6. International Transfers

If we transfer your data outside the UK/EEA, we ensure appropriate safeguards are in place.

7. Data Retention

We retain your data only as long as necessary for the purposes collected, or as required by law.

8. Your Rights

You have the right to:

Access your data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time (for marketing) To exercise your rights, contact info@a-i-bioprocessing-limited.odoo.com.

9. Security

We use technical and organisational measures to protect your data, including secure servers, access controls, and encryption where appropriate.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.

11. How to Contact Us

For any privacy concerns, please contact:

Email: alan.irvine@aibioprocessing.onmicrosoft.com

Phone: +447783341220

Address: 15 Ancell Road, Stony Stratford, Milton Keynes, MK11 1DP