Terms & Conditions of Sale and Website Use
Last updated: 09-MAR-2026
1. Supplier Identification
This website (https://www.a-ibio.co.uk/) is operated by A-I Bioprocessing Limited, a company registered in England and Wales (Company No. 16497962).
Registered office: 15 Ancell Road, Stony Stratford, Milton Keynes, England, MK11 1DP.
VAT number: 496686809.
2. Definitions
“Seller”, “we”, “us”, “our” means A-I Bioprocessing Limited.
“Buyer”, “you”, “your” means the person or entity purchasing goods or services from us.
“Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
“Supplier”: A‑I Bioprocessing Limited and its authorised representatives.
“Order” means a purchase order submitted by the Buyer and accepted by the Seller in accordance with these Terms.
“Goods” means any products supplied by the Seller.
“Services” means any services supplied by the Seller.
“Pro Forma” means payment in full in cleared funds prior to processing, manufacture, dispatch, delivery or performance, as applicable.
3. Acceptance of Terms (Website)
By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website. These Terms govern both website use and the sale and supply of goods and services.
4. Use of the Website
4.1 You must be at least 18 years old to use this website.
4.2 You agree not to use the website for any unlawful purpose or in any way that may harm A-I Bioprocessing Limited or its users.
4.3 We may suspend or terminate your access if you breach these Terms.
5. Orders & Acceptance
5.1 All Orders are subject to acceptance and availability.
5.2 An Order shall only be deemed accepted when we confirm acceptance in writing (e.g., order confirmation, email) and, where applicable, we have received full Pro Forma payment in cleared funds.
5.3 Receipt of payment does not by itself constitute acceptance of an Order.
5.4 We may refuse or cancel Orders at our reasonable discretion (including for pricing/availability errors, compliance or credit concerns). Any prepayments for unaccepted Orders will be refunded.
6. Prices, Taxes & Currency
6.1 Prices may change without notice prior to acceptance. Prices are exclusive of VAT/sales taxes unless stated otherwise.
6.2 Prices are payable in your chosen transaction currency [GBP (£) / EUR (€) / USD ($)] as shown at checkout or on your invoice.
6.3 The Buyer is responsible for any import duties, taxes and customs charges outside the UK.
7. Payment Terms (Pro Forma Default)
7.1 Default: Unless otherwise expressly agreed in writing by the Seller, all Orders are supplied on a Pro Forma basis.
7.2 No obligation to perform: We have no obligation to process, manufacture, dispatch, deliver or perform any Services until full payment has been received in cleared funds.
7.3 Scheduling: Receipt of Pro Forma payment does not guarantee immediate availability. Delivery or performance will be scheduled following receipt of cleared funds and is subject to operational capacity.
7.4 Alternative terms: Any departure from Pro Forma (e.g., staged or credit terms) must be agreed in writing by us prior to acceptance.
7.5 Invoices: Where credit or staged terms are agreed, payment is due in accordance with the invoice. We may charge interest on overdue sums at the statutory rate (Bank of England base rate + 8% per annum) and recover reasonable debt recovery costs.
7.6 No set-off: The Buyer shall not withhold or set off any amounts due without our prior written agreement, save to the extent required by law.
5A. Suspension of Performance
We reserve the right to suspend, delay or withhold performance of any Order where payment has not been received in accordance with these Terms, without liability and without prejudice to any other rights or remedies.
5B. Repudiatory Breach
The Buyer shall be deemed in repudiatory breach where the Buyer:
(a) purports to cancel an accepted Order without lawful justification;
(b) fails or refuses to make payment in accordance with agreed Pro Forma or other payment terms;
(c) indicates, by words or conduct, an intention not to perform contractual obligations;
(d) appoints or engages an alternative supplier for the same or substantially similar goods or services following acceptance of an Order; or
(e) otherwise acts inconsistently with continuation of the contract.
Upon repudiatory breach, we may, at our option:
(i) accept the repudiation and terminate the affected Order or contract with immediate effect;
(ii) retain all or part of any Pro Forma payments received as a genuine pre‑estimate of loss, including costs incurred, resources allocated, and loss of opportunity; and/or
(iii) pursue any other remedies available at law, including recovery of further losses or damages.
Accrued rights: Acceptance of a repudiatory breach does not affect rights or obligations accrued prior to termination, nor our right to enforce any outstanding payment obligations.
8. Delivery, Performance & Risk
8.1 Delivery/performance dates are estimates only unless expressly stated otherwise in writing. Time is not of the essence.
8.2 We may make partial deliveries/performances and invoice accordingly.
8.3 The Buyer must provide suitable access, site readiness, permits, and safety inductions where Services are performed on site.
8.4 Risk passes to the Buyer on delivery. For non‑UK sales, risk passes in accordance with the Incoterm specified in the order confirmation.
8.5 The Buyer is responsible for any import formalities and charges outside the UK.
9. Title (Retention of Title)
9.1 Title to Goods remains with the Seller until payment in full of all sums due in respect of the Goods (and any other overdue sums owed by the Buyer to the Seller) is received in cleared funds.
9.2 Until title passes, the Buyer must store Goods separately, keep them identifiable and in good condition, and not remove or obscure identification marks.
9.3 If payment is overdue, we may require the Buyer to deliver up the Goods and we may enter the Buyer’s premises to recover them where lawful.
10. Cancellations & Buyer‑Initiated Changes
10.1 For Consumers, statutory cancellation and return rights apply (see Returns Policy); nothing in these Terms affects those rights.
10.2 For business customers, once an Order is accepted:
(a) cancellations or scope changes are subject to our prior written consent;
(b) we may charge reasonable cancellation or change fees, including costs incurred and loss of opportunity; and
(c) where Pro Forma payment has been made, we may retain all or part of the payment as a genuine pre‑estimate of loss.
10.3 Certain items are non‑cancellable/non‑returnable (e.g., custom‑made, personalised, sterile or perishable items) except where faulty.
11. Returns & Warranty
Please refer to the Returns Policy and Warranty Policy below, which form part of these Terms.
12. Intellectual Property
All content on this website (text, images, logos, software) and any IP in or arising from the Goods/Services is owned by us or our licensors. No rights are granted except as necessary to use the Goods/Services for their intended purpose. You may not copy, reproduce, or use any content without our written permission.
13. Liability
13.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability which cannot be limited or excluded by law.
13.2 Subject to 13.1, we shall not be liable for indirect or consequential loss, including loss of profit, revenue, business, or goodwill.
13.3 Subject to 13.1–13.2, our total aggregate liability in respect of any claim shall not exceed the amount paid by you for the relevant Goods or Services.
13.4 For Consumers, your statutory rights are not affected.
14. Privacy & Cookies
Please see our Privacy Policy and our Cookie Policy (via the cookie banner) for how we collect and use your data.
15. Force Majeure
We shall not be liable for any failure or delay caused by events beyond our reasonable control (including natural disasters, epidemics, war, civil unrest, government action, strikes, failures of suppliers/carriers, power/telecom outages). We will notify you where reasonably possible and resume performance as soon as practicable. If the event continues for more than 60 days, either party may terminate the affected Order by written notice (without liability, save for obligations already incurred).
16. Changes to Terms
We may update these Terms & Conditions from time to time. Changes are effective when posted on this page.
17. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
18. Contact Us
Email: alan.irvine@aibioprocessing.onmicrosoft.com
Phone: +44 7783 341220
Address: 15 Ancell Road, Stony Stratford, Milton Keynes, MK11 1DP
Returns Policy
Last updated: 09-MAR-2026
1. Your Statutory Rights (Consumers)
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If goods are faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement, or refund.
2. Change of Mind (Cooling‑Off — Consumers Only)
2.1 If you purchase as a Consumer, you may cancel within 14 days of receiving your goods for any reason.
2.2 Notify us in writing within 14 days of delivery. You then have a further 14 days to return the goods.
2.3 Goods must be unused, in original packaging, and in a resalable condition.
2.4 Exclusions apply (see Section 6).
3. Returns Process
(a) Contact us with your order number and reason for return.
(b) We’ll issue a RMA and instructions.
(c) Pack securely with all original packaging, manuals, and accessories.
(d) Return to the address provided, quoting the RMA.
4. Return Shipping Costs
If the item is faulty, damaged, or not as described, we’ll cover reasonable return shipping. For change‑of‑mind returns, you’re responsible for return shipping.
5. Refunds & Exchanges
5.1 Once we receive and inspect the return, we’ll confirm approval/rejection.
5.2 Approved refunds will be processed to the original payment method within 14 days of receipt of the returned goods.
5.3 Exchanges depend on availability; otherwise a refund will be issued.
6. Exclusions (Unless Faulty)
Custom-made or personalised items; perishable goods (e.g., reagents with expiry dates); items opened/used/not resalable; sterile items unsealed after delivery; service line items.
7. Faulty or Damaged Goods
Please inspect on delivery and contact us within 7 days if any item is faulty or damaged. We may request photos or batch/serial numbers and arrange collection or provide return instructions at our expense.
8. Business Customers (B2B)
8.1 Returns for business customers are at our discretion unless goods are faulty or not as described.
8.2 Where an accepted Order is cancelled by a business customer after Pro Forma payment, we may retain all or part of the payment to reflect costs incurred, resources allocated, and loss of opportunity.
8.3 If a service engineer attends a site but cannot perform due to circumstances beyond our control (e.g., access, readiness, safety), we may invoice in full or part for time and expenses. A new quote/order may be required for any return visit.
9. How to Contact Us
Email: alan.irvine@aibioprocessing.onmicrosoft.com
Phone: +44 7783 341220
Address: 15 Ancell Road, Stony Stratford, Milton Keynes, MK11 1DP
Warranty Policy
Last updated: 09-MAR-2026
1. Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and applicable UK/EU legislation. All goods must be as described, of satisfactory quality, and fit for purpose.
2. Standard Warranty
- Coverage: All products supplied by A‑I Bioprocessing Limited are warranted to be free from defects in materials and workmanship under normal use for 9 months from the date of delivery, unless stated otherwise in writing.
- Scope: We will repair or replace (at our discretion) defective products. If repair/replacement is not possible, a refund may be offered.
- Start Date: The warranty period begins on the date of dispatch from the original supplier.
3. Exclusions
This warranty does not cover: misuse; improper installation; neglect or accident; unauthorised modification/repair; consumables (e.g., filters, reagents) or normal wear and tear; use outside specification; removed/altered serials/labels; custom-made/personalised items unless faulty on delivery; service line items.
4. Making a Warranty Claim
(a) Notify us in writing within the warranty period with proof of purchase, product details, and a description of the defect.
(b) We may request additional information (e.g., photos, batch/serial numbers).
(c) If required, return the product following our instructions (do not return without authorisation).
(d) We will inspect and, if valid, arrange repair, replacement, or refund.
5. Return Shipping
If the product is found defective under warranty, we cover reasonable return shipping costs. If not defective or outside warranty, shipping is at your cost.
6. Limitation of Liability
Our liability is limited to repair, replacement, or refund as above and does not cover indirect or consequential loss, except as required by law.
7. Extended/Manufacturer Warranties
Some products may carry additional manufacturer warranties; details will be provided with the product or upon request. Extended warranties may be available—please contact us.
8. Business Customers (B2B)
For business customers, warranty claims are subject to our Terms & Conditions and may be limited or excluded for certain products or applications.
9. Governing Law
This policy is governed by the laws of England and Wales.
10. Contact
Email: alan.irvine@aibioprocessing.onmicrosoft.com
Phone: +44 7783 341220
Address: 15 Ancell Road, Stony Stratford, Milton Keynes, MK11 1DP
Privacy Policy
Last updated: 09-MAR-2026
1. Who We Are (Data Controller)
A‑I Bioprocessing Limited is the data controller for personal data processed via this website and in the provision of our goods and services.
Registered office: 15 Ancell Road, Stony Stratford, Milton Keynes, MK11 1DP, UK
Company number: 16497962
Contact: info@a-i-bioprocessing-limited.odoo.com
2. What Data We Collect
- Identity and contact data (name, company, role, email, phone, address)
- Account data (if you register/login)
- Order, invoice and payment data
- Technical data (IP address, device, browser type, cookies)
- Usage data (pages visited, actions taken)
- Correspondence and form submissions
3. How We Use Your Data
- To process and fulfil Orders and provide customer support
- To manage your account and send service communications (order updates, invoices)
- To send marketing communications with your consent or as permitted by law
- To improve our website, products, and services
- To comply with legal and regulatory obligations (e.g., tax and accounting)
4. Legal Basis for Processing
We process personal data on the following bases:
- Contract (to fulfil your Orders)
- Legal obligation (e.g., tax/accounting)
- Legitimate interests (business operations, fraud prevention, site security)
- Consent (for marketing communications where required)
5. Sharing Your Data
We may share data with:
- Payment processors and delivery/logistics partners
- IT and website service providers (including Odoo)
- Professional advisers and insurers
- Legal/regulatory authorities where required by law
We do not sell personal data.
6. International Transfers
Where data is transferred outside the UK/EEA, we implement appropriate safeguards (e.g., adequacy decisions or standard contractual clauses).
7. Data Retention
We keep data only as long as necessary for the purposes collected or as required by law (e.g., accounting records typically retained for 6 years in the UK).
8. Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (for marketing)
To exercise your rights, contact info@a-i-bioprocessing-limited.odoo.com. We may need to verify your identity before responding.
9. Security
We use technical and organisational measures to protect your data, including secure servers, access controls, and encryption where appropriate.
10. Cookies
See our Cookie Policy via the cookie banner for information about cookies and similar technologies used on this website and how to manage your preferences.
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page.
12. How to Contact Us
Email: alan.irvine@aibioprocessing.onmicrosoft.com
Phone: +44 7783 341220
Address: 15 Ancell Road, Stony Stratford, Milton Keynes, MK11 1DP